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Set up SoEasy for the
First Time |
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| Setting up for the first time is a
process of working methodically through a series of tasks.
Options:
- Watch this
video for a quick overview of what to do
- Go to the
administrator section where you will be taken step by step
through the process of setting up
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Maintain SoEasy |
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You must maintain your system to avoid
issues.
SoEasy prompts you to perform simple maintenance tasks every 30 days
and provides access to tutorials on how to perform the maintenance.
Options:
- Watch this
video for a quick overview of what to do
- Go to the
maintenance
section where you will be taken step by step through the
process of maintaining your PC
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Send My Data Files To
My Accountan |
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| The process of sending your data files
to your accountant is easily achieved. Options:
- Watch this
video for a quick overview of what to do
- Make sure you arrange for you accountant to download a demo
version of SoEasy (Download
a Trial)
- If you have a password set inside SoEasy, make sure to let
your accountant know what it is
- Make sure that you send this web page link to them so that
they can see how to perform the restoration process
* Please remember that it will be your responsibility to help
your accountant understand the transactions you have made. If
assistance is required in this area our standard support fee applies
in all cases irrespective of if you have a support contract. |
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My
2008 version system won't update. How can I fix this? |
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| In some cases the update engine that
updates SoEasy from the web will not work and the remedy is to
re-install the update engine. Options:
- Watch this
video for a quick overview of what to do
- Download the Update Engine installation file to your server
and run it
- Check that the update engine now works
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Download Update File |
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| Latest Questions |
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What computer system
should I use? |
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SoEasy will operate on most PC based
systems available during the previous 20 years.
- SoEasy is a very compact program with the main program files
being only 70 MB.
- SoEasy will operate on any processor including 286 - 386 - 486
- P1 - PII - PIII - PIV -
Dual Core - Quad Core.
- A monitor that can be set to a resolution of 1024 * 768 or
greater pixels is required.
- Internet connection is required to work with our Web
Integrated Support Centre (WISC).
- Speakers or a head set is required to listen to the online
video tutorials.
- SoEasy integrates with Microsoft Office to provide immediate
access to word documents, spreadsheets and email.
- A PDF drive (which is available for download) should be used
if you wish to email documents
such as Quotes, Invoices and reports.
- SoEasy will operate on most Windows platforms (see next
topic), plus it can be run on a
Mac PC if you use a third party Windows emulator.
- A suitable A4 capable printer should be used such as an Inkjet
or Laser printer. SoEasy
will work with Dot Matrix printers but we recommend that you
consider other printing methods
as Dot Matrix tend to be noisy to operate and may not provide you
with any specific advantages.
- RAM is a key component to increasing the software speed.
SoEasy will still operate on 4MB of
RAM but we recommend a minimum requirement of 250 MB and an
optimum of 1GB of RAM.
- Antivirus products are essential for security of your PC.
However, some antivirus products will affect system performance.
We recommend NOD32 as the most appropriate Antivirus solution
however, SoEasy will work with all other Antivirus products.
Networking
- SoEasy is a very easy to set up and manage network product.
It can be simultaneously operated on up to 100 PCs.
- We recommend that Microsoft Server 2003 be used where
possible.
- We also provide a service to help you. Please select the
service link and select the option,
'design a network model'
 Services
Remote Connection
- SoEasy can be accessed through many different remote access
products.
Laptops
- Most laptops will operate SoEasy.
PDA
- We have a special module (see Products - PDA Module) that
allows you to operate SoEasy on a Portable Device. The device must
have a Terminal Services utility and your Server must allow Remote
Desktop Connections as found in Windows XP Professional, Server
2000, and Server 2003. Your server must also have a Fixed IP
Address.
Point of Sale
- Specific information about Point of Sale devices is provided
(see Products - POS)
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How do I set up SoEasy? |
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SoEasy is very easy to install onto
both a single user and network site and requires very little
technical know-how.
We provide two main documents to assist:
| 1. Site
Implementation Manual |
A check list and instructional
guideline booklet covering the following topics:
- Installing
- Setting up
- Importing Data
- Training
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| 2.
Installation instructions |
Detailed step-by-step instructions
and checklists on installing SoEasy to a single user and network
site. |
If you have any concern at all, you can arrange for one of our
dealers or support staff to install the system for you.
We can even install to your computer system directly over the
Internet as long as the PCs are connected to broadband.
If you would like to 'book an Installation' Service please select
this link.Services |
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What operating
systems can SoEasy work on? |
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| Windows: |
95 - 98 - 2000 - ME - XP - Server - Vista - (not
the 64 bit version yet)
Note: SoEasy runs well on the new Microsoft operating system
called Vista but there have been issues relating to some, but
not all, Vista network installations where user privileges, at
the Vista set up phase could not be configured to allow file
sharing. This problem is outside of SoEasy's functionality and
is an internal Vista issue that Microsoft are trying to resolve.
This problem does not affect any other Version of Windows. If
you have a choice between using XP and Vista, we recommend that
you use XP until such times as the Vista issues are resolved by
Microsoft.
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| Mac: |
Currently you require a Windows Emulator.
Find out more |
| Linux: |
In current development. |
| Other: |
A Web based version of SoEasy is currently in
development. |
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What are the prices of
SoEasy? |
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To see a full range of products and
prices please see
Products
Page
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Which product should I buy? |
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Many businesses evolve into integrating
the different SoEasy products as they expand and increase
operational knowledge, or if their business operation changes.
SoEasy has been designed as a software system so that you can
upgrade to other versions without loosing any of your historical
data. To choose the right version simply select the product that
suits your industry. There is a searchable list of industries at
this page with our recommendations.Industries
If you would like someone to help you to review your requirements
and help you make your selection please request our 'product
assessment' service.
Services |
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Can I upgrade
my product to the next version? |
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You can upgrade at any time to any other
version of SoEasy without loosing any data.
To organise an Upgrade please request an 'upgrade service'.
Services |
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Do I need a Support Contract? |
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A big part of feeling secure about using
a critical product like an accounting program is to know you can get
service and support when you need it. This is a very important part
of your investment. So, in response, we have created a very special
support service that quickly responds to our users' requests. We
would like to encourage you to be part of the program so we have
provided a very economical support contract, which you pay for on a
monthly basis. In being part of the support program, in accordance
with our support contract policy, you receive:
- Free support
- Free yearly upgrades
- Free online training
If you choose not to join a support contract, support is still
available but is charged for when it is required. You will also be
advised of the new yearly releases, which if you wish to participate
in, will be charged for.
In general the yearly upgrade costs more than being part of a
support contract so in reality, if you wish to keep your system
up-to-date you may as well join a support contract and receive the
free support as well!
If you wish to eliminate monthly billing you can also pay for
your support contract 3 monthly, 6 monthly, and yearly. To find out
more please select this link.
Support |
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How can I get training? |
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There are many ways to receive training
including:
- Online Video Training
- Training Manuals
- On-site training
- Remote-Assistance training where we connect to your PC over
the Internet and can show you how to perform tasks as well as talk
to you at the same time. This is a very popular training method as
we can deliver very economical sessions without having to attend
your site.
- Certified Training Courses - We also hold Certified Training
Courses in groups of 5, where the participants can become
Certified and receive a Diploma in SoEasyAccounting.
To apply for any of our training courses please request
'Training' through the services page.
Services
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Do you have a Dealer in my
area? |
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We have many dealers so please refer to
our Dealers section.
Dealers
If we do not have a dealer in your area please contact us and we
will provide a solution.
Contact Us |
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Can you recommend an
Accountant? |
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We do have some accountants listed in
our
Dealers page. However
many accountants do not register as a dealer so if you would like us
to help you locate an Accountant, please select the 'Locate an
Accountant' service.
Services
If you already have an accountant who is not familiar with SoEasy,
please let us know their details and we will send them an
Information Pack. Simply select the 'Refer an Accountant' service
and let us know their details.
Services
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Do you sell on Bartercard? |
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We are a member of Bartercard and
provide our entire range of products on trade.
We are not re-sellers of hardware and neither do we repair or
upgrade hardware components.
We only provide SoEasyAccounting. Service and Support contracts are
not provided on Bartercard but upgrades are.
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Can I become a Dealer
or a Trainer? |
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We welcome any enquiry of this nature
and have many people who make a comfortable living by providing such
services to their business community. This is an ideal position
for anyone wanting a part-time or full-time career and substantial
incomes can be made.
Full training is provided to suitable applicants. To apply please
select this link.
Dealer
Application
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Question not answered? |
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This is a general question and answer
area designed for people who have not yet installed SoEasy onto a
PC. If you have installed it, there are additional support pages
available from the application by selecting the
video & help button If you would like to ask a
question, please select this link.
Contact Us
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