a) If the file is not in the directory open SoEasy to the Front Company menu and check again. If the file is still not there check that you have permission to add/modify files at the WINDOWS Directory. The easy way to check your permission is to see if you can save a normal file to the WINDOWS directory. If the file is still not present contact support.

b) The superbas.ini file must have the following line "sblocal=none"
    and it must be paced as follows

[Superbase]
sblocal=none

1. Select the 'Start' button
2. Select 'Run" or on Vista 'Search' and enter "superbas.ini" and select OK
3. The Superbas.ini file should show. Make sure the top lines are as follows:
4. [Superbase]
   sblocal=none
5. Save and try running SoEasy again

It could be that the message is true but the probability is that the 'superbas.ini' file does not have the 'sblocal=none' entry installed correctly.

Solution:

1. Close SoEasyAccounting
2. Select the 'Start' button
3. Select 'Run" or on Vista 'Search' and enter "superbas.ini" and select OK
4. The Superbas.ini file should show. Make sure the top lines are as follows:
5. [Superbase]
   sblocal=none
6. Save and try running SoEasy again

Yes. The Software Licence Agreement will allow you to install a copy for back-up purposes.

Important!
You must keep both versions of SoEasyAccounting up-to-date or the versions may be different and files can become corrupted.

If you have more than one company it may be an idea to book a service with us to establish a custom backup and restore function.

Method 1 - Using the Back up and Restore Function

1. Take your installation disk that you used at work, or download the same version onto your home pc form our web site (Download from here), and install SoEasyAccounting onto your home PC.
    
2. On both PC's make sure to run the "Check for Update" function so that both versions are the same
    
3. On the work PC, take a backup of your data.
   Make sure you do not backup all business. Instead back up the specific business you would like to restore to your home PC.
    
4. Take the backup and restore it to the home PC.
    
5. To restore

   1. Place the backup disk in the A: drive
   2. Open SoEasy to the Front Company Menu
   3. Select the Back-up button that will take you into the back up and restore form
   4. Select Restore and follow the prompts

You should now be able to open your data on your Home PC

Method 2 - Using Windows Copy and Paste function

You will need to understand how to copy files to a disk (any type of disk), and how to restore the files

1. All Company data is stored in the directory C:\SOEASY\DATA
    
2. Copy the directory to a disk (memory stick is best)
    
3. Take the disk to your home PC
    
4. Open the disk  through 'My Computer' and copy the Data directory to the corresponding directory on SoEasy

Note: Sometimes it is a good idea to delete the old Data directory before copying the new directory to it 

Troubleshooting

If your home PC and work PC are not kept up to the same version, when you restore files to the data directories you can have a problem.
You will require technical assistance to resolve this.

If you have any difficulty in this area a personal 15 minute tutorial over the Internet will assist you to resolve the problem. To book a Remote-Assistance session please select this link (book a service)

Simplest solution is:

1. Open C:\SOEASY\PROGRAM
    
2. Rename the directory to PROGRAM_DELETE (you can remove this when the procedure has worked)
    
3. Delete the SoEasy Icon on the Desktop
    
4. Reinstall SoEasy on the PC that you have renamed the directory as in 2 above
   This will only replace the Program files and the icon
    
5. Open SoEasy and if the problem has gone you can delete the PROGRAM_DELETE directory
    
6. MAKE SURE you update the installation with the latest version of SoEasy by using the 'Check for Update" function

The screen resolution can be greater and experimenting with the DPI setting can achieve a larger display.

To correct an incorrect SoEasy Display:

1. Close SoEasy
2. Right click your mouse on any clear part of your Windows Desktop
3. From the drop down list select Properties - Settings
4. Make sure the 'Screen Resolution' is set to at least 1024 * 768 pixels
5. Select 'Advanced' and set the DPI setting to (Normal size (96 DPI))
6. Select OK and you may be required to reboot your PC for the changes to take effect

Solution: Uninstall "Protector Suite". This is a non-essential application.

When installing to Vista, Always be logged on as the ADMINISTRATOR.
If you are not logged on as ADMINISTRATOR during installation, you may set file access privileges to full but other PC's logging on to the PC (specifically in a server installation) will still not be able to gain shared access! (Lesson cost = 3 days, 4 technicians from 4 different companies including Microsoft)

(If you were not logged on as ADMINISTRATOR, even if the application is working fine, uninstall and reinstall)

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Vista has quite a few issues relating to security and access to files and directories but is a very important step forward in the operating system environments.

We have built and tested SoEasy on it and it works with no specific problems other than the installation of our network versions.

The problem is not so much in SoEasy it is rather an issue of Administrative policies on the operating system and that it is difficult to identify what access a user has on the Vista platform.

For an excellent review of networking Vista you may like to visit this web page:
http://news.softpedia.com/news/Troubleshoot-and-Resolve-Windows-Vista-Network-Problems-55692.shtml

User Accounts

Even if you have full Administrative privileges you may not be able to, or installation procedures may not, modify some files.

You can test this by opening the C:\WINDOWS\superbas.ini file and seeing if you can re-save it.

If not, then the User Account Control is probably blocking you. To solve this:

How to Turn User Account Control on or off

User Account Control (UAC) can help you prevent unauthorized changes to your computer. It works by prompting you for permission when a task requires administrative rights, such as installing software or changing settings that affect other users.

If you do turn it off, you should turn it back on as soon as possible.

• Open User Accounts.
• Click Turn User Account Control on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
• Select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the check box to turn off UAC, and then click OK.

Sharing

If you install SoEasy in a Vista Environment, if you do not share the server's SOEASY directory correctly you will not be able to access the files and you will receive a variety of error messages. This applies to all Windows environments but Vista can be specifically difficult.

To test the share you can:

• Open SoEasy on the workstation to the Front Company Menu
• Select 'Options'
• Select 'Network Test' and 'Test Now'

This test will see if a single file on the server can be opened in different formats.

If not then the server is not allowing the files to be shared even though the permissions may be all set to full access.

Do check the superbas.ini file for 'sblocal=none' (and SB30.INI if present in the Windows directory) on the workstations and the server.

Solutions so far are centered around using a specifically designed Shared folder created through the "Windows Home Server" Console function which works very well.

SoEasy installs to the same location each time it is updated and so running the Change or Remove function will delete the program files and your program will no longer work.

If you do happen to run the command, your data should be ok though and you will just need to re-install SoEasy from the latest installation disk. This will not overwrite the data and your system should work again.

We highly recommend that you get the latest version of SoEasy and get one of our technicians to log on to your PC over the internet to correct the issue. (Select her to book a service)

The data should be located at C:\SOEASY so if you feel you would like to be safe before you re-install SoEasy then take a copy of this data onto a memory stick or other device.

Options

1. For the latest version of SoEasy select this link Latest Version.
    
2. If you want to remove the listings in the Add Remove Program List you may like to try CCleaner.

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