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| Policy on Issues |
| We use the term Issues to identify a
circumstance where a function is not working correctly in that the
system either crashes, or data is incorrect. SoEasyAccounting goes through a rigorous testing regime but as is the nature of software code, from time to time, functions may not work correctly. It is our policy to place the resolution of an Issue as our highest priority and all other projects are halted during an Issues resolution. Many issues have their origins not as a result of bad code but more often than not the Issue is caused by:
In such cases there is a charge as per the standard rate. It is a very good idea to join our economical Service and Support program where assistance to resolve issues is free as well as Master Version upgrades, knowledge support, and packets of training. |
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