Q: When
I check for an update it says "none is available"
-
Watch video on update problems
- As a general rule we do not release
an update on the first day of the working week
- Sometimes we do not release a new
update for several days so keep trying and if none is available after
a week you may like to
contact us
- When a new yearly version is released the
updates for previous versions stop and you will need to upgrade to
receive further updates -
Select here
to find out how to upgrade to the latest version
- If you have the latest version there
may be something wrong with your update engine. To install a new one
please select this link and run the file.
Update Engine
Q: When I check for an update
nothing happens
Sometimes a firewall product like Zone
Alarm can block access to websites it does not have authorisation to
link to and the update
engine cannot connect to our update server.
This block can also be caused by your antivirus product or other
maintenance software.
The solution is to deactivate the
products and try again. Most times you can deactivate the product by
right clicking on the right hand icon on the task bar and selecting
'Exit' or similar.
If this does not resolve the problem
check that your PC has a stable Internet connection and that you are
connected to the Internet.
If this fails you will need to consult
a computer technician as the issue is not that the update engine is
working, it is that the Internet connection with the update server
cannot be established.
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