Additional Workstation Licences

Password Access

Data Import

Modification Requests

Issues

Support

1. You will need a Fixed IP address at work (contact your internet provider and arrange one)
    
2. Once you have a fixed IP address, contact your local IT professional and arrange for them to set up Remote Desktop Access to your PC.
    
3. Using Remote Desktop connection you can now connect to your PC at work!

Another solution is to use a Remote Assistance tool. Please ask us for assistance with this. ask a question

Note that this router is not a VPN router, it can not establish VPN tunnels. It can only pass VPN traffic through. Normally you do not have to set anything up in the router in regards to VPN passthrough.

Log into the router and under Advanced > Firewall disable IKE service filtering (IKE from External Network).

It may happen that your VPN application requires certain ports to be opened in the router. You can do it under Advanced > Port Forwarding. In most cases it is 1723 TCP or 500 UDP. If you do not know which ports to open you can enable DMZ and it will pass all the traffic through to the specified private IP address.

How to open ports:

Step 1 Open your web browser and enter the IP address of the router (10.1.1.1). Enter user name (admin) and your password (admin).

Step 2 Add LAN Client (Workstation) into the router before you can open any ports. Go to Advanced > LAN Clients. Type in the IP address of the Workstation (e.g. 10.1.1.3). You can specify the name of this workstation under Host Name (optional). Click Add and then Apply.

Step 3 Go to Advanced > Virtual Server (Port Forwarding). Under 'LAN IP' select your LAN Client (which you added in Step 2). This is the computer where the VPN traffic will be redirected to.

Step 4 Under 'Category' select 'VPN' by clicking the tick box (radio button).

Step 5 Under 'Available Rules' dialog box, click on the 'IPSEC L2TP' or 'PPTP', depending on what VPN protocol you are using. Click the Add button.
Then click on the Apply button.

Step 6 To save the new settings into the router's memory go to Tools > (System) > Save & Reboot. Click on Save & Reboot button. The router will save the settings and restart.

Because our routers use NAT (Network Address Translation), you can only open a specific port to one computer at a time.

Note that the computer/device you are opening ports for should have static IP:
Under Control Panel > Network Connections > Local Area Connection > Properties > Internet protocol TCP/IP > Properties:
IP address: 10.1.1.3
Subnet mask: 255.0.0.0
Gateway: 10.1.1.1
DNS: 202.129.64.198 (or whichever your provider is using)

Check if your VPN software requires any adjustments when used with NAT device (firewall).

Make sure that private IP addresses on your network are all on different subnets compared to the remote network you are connecting to.    Return to top

Step 1. Before you open ports in your router, set the computer (or the device) which requires ports to be opened for, with a static IP address. You can choose any IP address from the range of addresses you are using on your local network, as soon as it is not used by any other device. The default range is from 10.1.1.2 to 10.1.1.254. In our example we are using 10.1.1.99.

Windows XP: Control Panel > Network Connections > Local Area Connection > Properties > Internet protocol TCP/IP > Properties
Windows Vista: Control Panel > Network and Internet > [Network and Sharing Centre] > View Network Status and Tasks > View Status > Properties > Internet Protocol v4 > Properties

Select the 'Use the following IP address' option:
IP address: 10.1.1.99
Subnet mask: 255.0.0.0
Default Gateway: 10.1.1.1 (your router's address)
DNS: 10.1.1.1 and 61.88.88.88 (or whichever your provider is using)

Step 2. Open your web browser and enter the IP address of the router (http://10.1.1.1). Enter user name and password (default username 'admin' and password is 'admin').

Step 3. Click on Advanced at the top and then click on LAN Clients.

Step 4. You will need to add a LAN Client (the address of your computer or a device) into the router before you can open any ports. Type in the IP address of the Computer/Device (the one you assigned in Step 1). You can specify the name of this workstation under Host Name (optional). Click Add and then Apply.

Step 5. Go to Advanced > Virtual Server (Port Forwarding). There is a list of pre-set ports in the router which you can choose from.

Step 5a. If your specific application is not listed there, you can add the necessary ports yourself. Select the 'User' Category and click on Add button below.

Step 5b. Enter a name for this entry under Rule Name. Then select the necessary protocol. If there is a range of ports to open, specify the starting port under Port Start and the ending port under Port End. If you need to open just one port, specify this port number in all fields including the Port Map. Click Apply.

Step 6. Go back to Advanced > Virtual Server. Under LAN IP select your LAN Client (which you added in Step 4). Select the Category and the desired Rule or select 'User' Category and you should see the rule which you have created in Step 5b. Select it and then click on Add > to move it into the Applied Rules section. Click Apply.

Step 7. To save the new settings into the router's memory go to Tools > System. Click on Save and Reboot button. The router will save the settings and restart.

Note 1: If you are opening ports for FTP, Telnet or other service, please make sure this service is not additionally blocked by the router's firewall. You can verify this under Advanced > Firewall > Service Filtering.

Note 2: Because routers use NAT (Network Address Translation), you can only open a specific port to one computer at a time. For example: If you have two Web servers on your network, you cannot forward port 80 to both computers. You will need to configure one of the web servers to use port 81. Now you can forward port 80 to the first computer and then forward port 81 to the other computer.

Note 3: Please be aware that from inside your LAN you will not be able to access your server using its public IP address or name. On your LAN you will need to use its local IP address instead (10.1.1.99).

Note 4: It is quite common for Internet Service Providers to block common ports like 80, 21, 25. If you are having troubles running services on these ports please contact your provider.                       Return to top

This article was previously published under Q306759

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry

INTRODUCTION

This article describes how to change the port that Remote Desktop listens on.

Note The Remote Desktop Connection Client for the Mac supports only port 3389. 3389 is the default port.

MORE INFORMATION

You can use the Remote Desktop feature in Microsoft Windows XP Professional to connect to your computer from another remote computer.

Warning The Remote Assistance feature in Microsoft Windows XP may not work correctly if you change the listening port.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307711 (http://support.microsoft.com/kb/307711/) Remote Assistance invitation file does not contain correct port number

To change the port that Remote Desktop listens on, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Note When you try to connect to this computer by using the Remote Desktop connection, you must type the new port.

304304 (http://support.microsoft.com/kb/304304/) How to configure the Remote Desktop client to connect to a specific port when you use Windows XP

How to configure the Remote Desktop client to connect to a specific port when you use Windows XP

This article was previously published under Q304304

SUMMARY

This article describes how to change the port number that the Remote Desktop client connects to. You may have to do this if the remote computer has had the "listening" port for Terminal Services or Remote Desktop connections changed from the default port. The default port is 3389.

For additional information about changing the listening port for Remote Desktop, click the following article number to view the article in the Microsoft Knowledge Base:

306759 (http://support.microsoft.com/kb/306759/) How to change the listening port for Remote Desktop

MORE INFORMATION

To change the port number that the Remote Desktop client connects to, follow these steps:

Return to top